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7400 error after new box

upgraded to oomph today and installed new box with no problem TiVo, even though expected a V6.

anyway that installed with no problems.

but my second box worked ok but no movies etc, rebooted and now get the 7400 code and only a few channels.

tried the one I changed and same fault.

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Re: 7400 error after new box

Unfortunately the 7400 error means that the box is no longer active on your account and needs to be reactivated.

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Re: 7400 error after new box

Thanks Looney7, I guessed that and hoped a Virgin person could reboot for me as nightmare trying to get an answer on the phone due to centres being shut down.

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Re: 7400 error after new box

Just an update, Anthony at the help centre sorted me out, new box on its way.

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Re: 7400 error after new box

Hi Tenbob

I had the same problem but was told that I needed an upgrade to allow for use of second box.  I have Mix TV package and had assumed i could reuse the old Tivo box in second room.  Did you have to get a package that specifically allows you to use a second box?  I can't get through to call centre at the moment!

Andy

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Re: 7400 error after new box

Hi

Sorry you have this problem, I work for virgin media and hopefully I can help you. If you can inbox me you account number and area code.


Here to help! I'm a technician helping out whilst working from home. Find out more


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