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7400 Persistent Error

Hi there, 

We have had our tv box installed by a Virgin engineer, he said it would take an hour or so to load up and then be working. It has been connected to the wifi fine. Our account says there is 'no issues' upon service testing. 

However after restarting the box twice we still only have 2 channels available despite having the package information saying we should have more. 

Does anyone know how to actually activate your box so this error stops occuring and we can watch some TV we paid for? ANy help would be greatly appreciated!

Many thanks 

Jordan 

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Re: 7400 Persistent Error

Dial 0800 953 9500 and follow the instructions, this should get the box activated. Unsure why the VM Tech activation didn't go through, however the IVR should be able to resend the hit. 


** I work for VirginMedia but all opinions posted here are my own.
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Re: 7400 Persistent Error

Hi just to add to Aaron2 correct advice, make sure you have your account number area code and serial number of your box or boxes to hand. Regards Micky