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IanS
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Message 1 of 23
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535 - Sky Sports Racing - Picture Breaking Up

Hi

This has been a problem for quite a time but appears to be getting worse.

Can anyone take a look at the signal?

Thanks

 

 

 

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Aaron2
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Message 2 of 23
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Re: 535 - Sky Sports Racing - Picture Breaking Up

Do you have a V6 or a Tivo 500? Have you also tried another HDMi lead to ensure it's not just a faulty cable? Also check that the White coaxile cable is firmly connected and tight and not loose.


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I work for Virgin Media - but all opinions posted here are my own
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IanS
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Message 3 of 23
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Re: 535 - Sky Sports Racing - Picture Breaking Up

It's not a V6.

It's not a loose cable (although I have checked) or the lead because other channels (at least the one's I am watching) are okay.

Particular problem on this channel. That's why I specifically referred to it. 

 

 

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IanS
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Message 4 of 23
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Re: 535 - Sky Sports Racing - Picture Breaking Up

The picture quality on this channel is absolutely horrendous, almost unwatchable.

There is also some break up of picture on 536 - Racing TV.

Can someone take a look as a matter of urgency?

 

 

 

 

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Forum Team
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Message 5 of 23
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Re: 535 - Sky Sports Racing - Picture Breaking Up

Hi IanS, 

Thank you for your post, I have done some remote checks and can see that you are currently in an area outage you that would be affecting this, the estimated fix date is 12th Feb the reference for this outage is F007268423. If after the outage you are still experiencing issues with your picture we can book an engineer to come and have a look.

Thanks,

Zoie_P

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IanS
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Re: 535 - Sky Sports Racing - Picture Breaking Up

Thanks

Would an outage be a reason why only certain channels are affected?

 

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Message 7 of 23
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Re: 535 - Sky Sports Racing - Picture Breaking Up

Thanks for popping back IanS,

Yes, it does say that some channels may be effected with freezing poor picture or total loss of picture, please keep us updated if it is still not resolved after the date 🙂
Thanks,

Zoie

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IanS
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Message 8 of 23
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Re: 535 - Sky Sports Racing - Picture Breaking Up

Having improved a little for a couple of days the situation has reverted to being as bad as when I first flagged the issue. 6 days to go. 

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Re: 535 - Sky Sports Racing - Picture Breaking Up

Hi IanS 

 

Our apologies for this, our team will be working hard to get this fixed within the estimated time frame.

 

Let us know if anything changes. 

 

Thanks 

Nat
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IanS
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Message 10 of 23
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Re: 535 - Sky Sports Racing - Picture Breaking Up

Same as before.

It was improved on Tuesday but back to terrible today - the day given as the 'fix'. 

It cannot be my equipment because it isn't affecting all the channels. There is clearly an issue - seemingly on a day to day basis - with the signal for this channel in particular. How can it be okay one day and rubbish the next?

 

 

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