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why is the internet down in west of Scotland

bikerbob1563
Joining in

on ‎28-12-2022 15:53

no internet access now for 3hrs. i use sky glass and it requires a Google internet connection.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎28-12-2022 17:01

Hi @bikerbob1563 

Are there any known issues?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.

 

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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bikerbob1563
Joining in
In response to newapollo

on ‎28-12-2022 17:14

Thank you for your reply 

it is all up and running again not long after i asked my question. 

i did check for local problems but got a generic reply of we have a problem and it will be solved within 24hrs. guess i got lucky n it was done quicker.

couldnt use house phone as its on same system and didnt work. 

happy new year to all.

 

 

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