Virgin Media Community

[girdy]

Hi, just curious as to how long is reasonab under the current climate to wait for a repair to an external cable which has been cut through.

Thanksj, ohn

[spgray · Accepted solution]

when did you report it? you would have been given an engineer appointment.

[girdy]

I reported it yesterday morning 22 July 20, via a text message. The reply suggested to keep the message open for dialogue but I've not heard anything since.

Cheers

[spgray · Accepted solution]

sounds like your request hasn't been actioned yet, and the TXT will be in a queue.
you'd be quicker calling CS and reporting it.

[girdy]

Thanks for your help, much appreciate it.

[girdy]

Contacted CS and have to wait a week for repair. Thanks for your help.