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algarve202
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maximum devices reached

Just settled down to watch football on I player and up pops maximum devices reached ,you can change in 6 DAYS ,I i only use one device ..my computer, but when i checked my account  I had four Google Chrome which i never use to watch online tv and one microsoft edge and i cant watch anything ..can someone help please I dont fancy waiting 6 days

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Pars
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Re: maximum devices reached

Have you tried signing out of iPlayer?
If you think someone else has access to your account change the password.
It's also simple enough to delete the account and open a new one.
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newapollo
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Re: maximum devices reached

Hi algarve2020,

Just the act of clearing your browser cache or cookies, or a browser update makes the app treat is a new device. A windows update had the same effect for me too. It's a shame it doesn't work on the MAC address of the device.

A member of Forum Staff may pick this up for you in a day or two.

Dave

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Graham_A
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Re: maximum devices reached


@newapollo wrote:

Hi algarve2020,

Just the act of clearing your browser cache or cookies, or a browser update makes the app treat is a new device. A windows update had the same effect for me too. It's a shame it doesn't work on the MAC address of the device.

A member of Forum Staff may pick this up for you in a day or two.


That is certainly the case with the Virgin Media TV Go app, but I haven't seen any previous reports of it affecting the iPlayer.

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newapollo
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Re: maximum devices reached

Yes, I thought that too, but the OP did say, "went to watch football on I player ...  i only use one device ..my computer,... four Google Chrome which I never use ... and one microsoft edge

hasn't Edge just been updated on Chronium engine, so maybe being picked up on TVGO as Chrome?   I can't check as my limit has been reached 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Re: maximum devices reached

Hi there algarve202,

 

I've reset the device limit for your TV Go, are you able to try it again? Please let us know if you have anymore problems so we can look deeper into this if necessary.

 

Thanks,

 

Lisa