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Maciek78
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hub 3 suddenly turned off

on ‎12-02-2023 19:17

hub 3 suddenly turned off

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Maciek78
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Re: hub 3

on ‎12-02-2023 19:20

At the moment not working,power supply od ok.

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newapollo
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Re: hub 3

on ‎13-02-2023 16:04

Hi @Maciek78 

Are there any known issues?

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

The Check Service Status is often only populated with details of wide spread outages.

You could also try the automated Service Status number  0800 561 0061.  This often gives details of more localised issues down to postcode level.

Whilst not ideal it's probably a better indicator of known problems and should also show the latest estimated date/time for the fault to be repaired.

Dave

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Client62
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Re: hub 3

on ‎13-02-2023 17:08

Turned off catches my attention.

Are we to read this as... 

1. the Hub's PSU is working ( i.e. has 12v output )

2. but the Hub 3 is not i.e. all the lights are out and it is no longer a little warm to the touch

If we are, that would describe perfectly the failure mode of our first Hub 3 which was then replaced by an engineer.

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