If you are out of contract you may be able to negotiate a new deal that may reduce the price of your subscription, and if you ask nicely a free box swap to the V6. The best way to do this is to speak to either regrades or the retentions team (thinking of leaving us)
You could try the text messaging service. Just send a text with a description of regrade (or cancellations) to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few days.
You can also call 150 from your Virgin landline, or 0345 454 1111, options 1,1 and 4 (Changes to your package)or options 1,1,4 and 4 (thinking of leaving us) butbest to call at 8am to avoid call queues
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali