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paulric4
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external cable

Hi.

I have just damaged my external cable with a spade,

How do i go about getting it repaired / replaced.

Thanks.

Paulr

 

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HowardML
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Re: external cable

Usual fault report process. 0345 454 1111 if your phone is not working otherwise 150. Or send a text to 07533 051809 and wait for a response. Neither will be quick given the high volumes of calls and texts that VM are receiving.


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paulric4
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Re: external cable

Just want to say a quick thank you.  Sent initial text after your reply to VM which requested a couple of details, it was late in the day so i wasn't expecting to be in contact with anyone.  This morning had a text session with someone who then would get the 'service dept' to contact me, which was done within a reasonable time and expected to book me in for Monday maybe Tuesday.  Engineer actually turned up today and repaired the cable, i hadn't read the text to say I had been given a time slot today.  Cable repaired and all up and running by midday, perfect.