If you post what your problem is in this thread we may be able to help you.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, but again wait times my be long.
I get a message up saying that the filter is set to on.
Yes- i have reset it to off repeatedly and then rebooted the hub. I also get a message from VM via email to confirm the settings change. When i log into my account and check the setting is shows as off but still get blocked. Most frustrating
Have you tried clearing the browser web "cache" or using a browser you dont ever use for them ?
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Hi pkelly74, thanks for your post - apologies for the delay getting back to you.
Apologies also for the issue you've encountered with childsafe. Please let me check the settings from our end to see if we can identify the problem. Just look out for my Pm and get back to me with the requested info when you can.