Hi, the graph is showing horrendous packet loss rates.
I'm not too sure to show it up in here as it is linked to my public IP address though. As there hasn't been any changes on the LAN in the last 7 months if not earlier, I could confidently suspect there might be an issue either with the VM hub itself (can't check it at the moment) or the WAN.
I am though fairly confident that other people in Area 21 should experience an issue of similar nature. Perhaps worth to know whether VM engineers have been putting their fingers on the local exchange so we can get a sense of the likely root cause.