access to primary email

[DWJA]

I am using a secondary access email for Virgin as my NTLWORLD email account I believe to have been hacked. I cant get into my primary account as forgot password and of course password rests are sent to the very account I cant access. Also if anyone can get into to my email can they reset password via a link?

[Graham_A · Accepted solution]

@DWJA The VM password reset process doesn't use an emailed link.

Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

[DWJA]

Hi Graham thank you, I have now been able to access my VM email.