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Waiting for my broadband

Roxydoodles22
Joining in

on ‎17-03-2023 13:10

Hi I am a new customer and I need to know when my broadband will be all set up, as at the moment the Internet is my lifeline and I can't be without it

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2 REPLIES 2

Client62
Trouble shooter

on ‎17-03-2023 14:08

VM Install process is very unlikely to run to any kind of reliable or predictable schedule of dates.

If internet is important do not cancel the existing ISP arrangement until well after the VM Kit is installed and the cooling off period exceeded.

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newapollo
Very Insightful Person
Very Insightful Person

on ‎17-03-2023 14:24

Hi @Roxydoodles22

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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