Menu
Reply
Kated
  • 4
  • 0
  • 0
Joining in
725 Views
Message 1 of 12
Flag for a moderator

Virgin cable cut through

Trying to get through to virgin media, says closed due to COVID-19!

anyone know how to go about reconnecting an accidentally cut through cable outside

Rely on all the services as My husband in extremely vulnerable list and shielding 

help thanks 😊 

0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 338
Problem sorter
723 Views
Message 2 of 12
Flag for a moderator

Re: Virgin cable cut through

CS isn't closed, it's open and calls are being taken.
you'll need an engineer visits, so best to try CS again.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
Kated
  • 4
  • 0
  • 0
Joining in
714 Views
Message 3 of 12
Flag for a moderator

Re: Virgin cable cut through

Thank you 

managed to get through niw

hoping it’s not going to be expensive 

0 Kudos
Reply
Steven_L
  • 4.12K
  • 304
  • 399
Forum Team
Forum Team
691 Views
Message 4 of 12
Flag for a moderator

Re: Virgin cable cut through

Hi and a warm welcome to the community Kated

 

Glad to hear that you have been able to get an appointment booked in to get your cable repaired. The visit will be free of charge to get this repaired.

 

Regards

Steven_L

0 Kudos
Reply
Kated
  • 4
  • 0
  • 0
Joining in
677 Views
Message 5 of 12
Flag for a moderator

Re: Virgin cable cut through

That’s good to know

going to be two weeks for an appointment though🤔

thought it may of been sooner

0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 338
Problem sorter
674 Views
Message 6 of 12
Flag for a moderator

Re: Virgin cable cut through

you will have got the earliest appointment available.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
Steven_L
  • 4.12K
  • 304
  • 399
Forum Team
Forum Team
670 Views
Message 7 of 12
Flag for a moderator

Re: Virgin cable cut through

I have checked this and as @spgray said, you have been given the first available appointment for this to be done, I'm sorry that it can't be any sooner.

 

 

Thanks

Steven_L

0 Kudos
Reply
LittleMick73
  • 4.81K
  • 501
  • 822
Superstar
652 Views
Message 8 of 12
Flag for a moderator
Helpful Answer

Re: Virgin cable cut through

Your very lucky you are not being charged £99 which is the usual case with non fault call outs
0 Kudos
Reply
Kated
  • 4
  • 0
  • 0
Joining in
649 Views
Message 9 of 12
Flag for a moderator

Re: Virgin cable cut through

Not sure if I am being charged for sure

As far as I’m concerned its their fault anyway for not burying the cables under the garden 

0 Kudos
Reply
spgray
  • 2.39K
  • 139
  • 338
Problem sorter
643 Views
Message 10 of 12
Flag for a moderator

Re: Virgin cable cut through


@LittleMick73 wrote:
Your very lucky you are not being charged £99 which is the usual case with non fault call outs

you don't get charged for cut external cables.
a cable cut is a fault, non-fault is for any work needing done that is over and above a standard install.


-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply