This sort of behaviour is typical of large IT organisation that have marketing departments that don't speak to the engineering teams on the web side. I work in big IT myself and it's normal unfortunately.
thats useful thanks but they dont tell me how much i downloaded like they used to. my partners dad does though. its great broadband speeds but there customer service has always been shocking. yet again i need to phone them due to ANOTHER wrong bill!
if there was another isp with there speeds then id change in a heartbeat. just awful customer service.