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Upgrading an area to VoIP

So I've read about Virgin switching all of their customers over to VoIP by 2025. I've also read on this forum, that Virgin is only offering the VoIP service to new customers. So my questions are; what is stopping Virgin from giving it to existing customers? and, does it require Virgin to run new lines, or make changes at the cabinet, like installing new hardware?

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Message 2 of 17
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Re: Upgrading an area to VoIP

where did you read it's only for new customers?

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Message 3 of 17
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Re: Upgrading an area to VoIP

On one of the threads in this forum, apparently, existing customers that want to switch are told they can't. 

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Message 4 of 17
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Re: Upgrading an area to VoIP


@Luqybb91 wrote:

So I've read about Virgin switching all of their customers over to VoIP by 2025. I've also read on this forum, that Virgin is only offering the VoIP service to new customers. So my questions are; what is stopping Virgin from giving it to existing customers? and, does it require Virgin to run new lines, or make changes at the cabinet, like installing new hardware?


Most likely this is new equipment at the headend rather than in the cabinets.

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Message 5 of 17
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Re: Upgrading an area to VoIP

It doesn't make sense for new and house move customers to get a traditional landline and then migrate them off it within a few years, so they get the phone via the hub 3 or hub 4. It also suits VM to do this installation for the relatively small number of customers pending the big migration of the existing 4.6m.

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Message 6 of 17
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Re: Upgrading an area to VoIP

Would Virgin switch an existing customer over to voip if they rang in and asked for the switch? 

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Message 7 of 17
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Re: Upgrading an area to VoIP


@Luqybb91 wrote:

Would Virgin switch an existing customer over to voip if they rang in and asked for the switch? 


That is a question that only VM staff could answer.  Have you tried ringing in to ask the question: 

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

As this is a 'chatter' forum then you are unlikely to get a VM staff response to this post.

 

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Message 8 of 17
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Re: Upgrading an area to VoIP

VM’s VoIP is not what most people consider VoIP to be. It’s just  a plain old telephone connection presented on the VM Hub3/4 via an RJ11 socket and uses an converter cable to plug in a normal telephone handset. You do NOT use VoIP telephone handsets like other VoIP installations. So not much different from a normal telephone line.


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Message 9 of 17
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Re: Upgrading an area to VoIP

But isn't that technically voip? Your voice is being transmitted using the same coax cable that plugs into the hub3/4.

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Message 10 of 17
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Re: Upgrading an area to VoIP

Oh it was just a question out of curiosity. I'm contemplating whether I should even do it, but I'll ring just to see what they say. 

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