VM are absolutely hopeless at ANYTHING customer related, except taking their money (and they are really good at that!) and signing up new customers (strange that if you want to sign up, the phone is answered almost straight away, but if you want to leave/complain/ need help, you may as well come back next week ...funny that!!)
They really don't care less, if you have a problem with their services, as long as the DD goes out every month.
RE getting a PAC from other networks, ID did mine in around 5 hours, from start to finish... VM....3 weeks and STILL waiting?? The 'text' service is a joke, literally.....'we aim to reply in 72 hours or less' I assume they live in a time warp, as 3 weeks later, still not had a reply....
After speaking to virgin customer services it seems that my phone is hard locked.
as the Nokia 100 doesn’t have a USB connection it would mean a technician with the appropriate jig resetting the code counter so the code can be entered.
for a handset that worth a tenner it doesn’t really seem worth it.
Virgin Media really needs to sort its customer services out. The customer service over the phone I received on several occasions was really poor.
Also when you submit a complaint to the CEO out of frustration and then receive a letter saying we’re going to close the complaint down in 28 days if you don’t call the same customer services number that gave you the below par service isn’t brilliant