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DrSteveBrown
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Tv problems

I’ve had a problem watching films, generally on demand.  It stood the film, says there’s a cable unplugged.  Everything is still connected.  I unconnect it all, reboot the box and we’re fine for a few days or weeks.  I have rung CS twice and been told there’s a cable unplugged.   It’s been going on for ages and I’m generally too busy to complain or can’t find a way to do so.  
I’m trying this now.  

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Tudor
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Alessandro Volta
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Re: Tv problems

If it’s a V6 box, I believe the data will come via your VM hub. So if the V6 is connected to the hub via an Ethernet cable all should be fine, if it’s connected via WiFi you can get drop outs due the the numerous problems with WiFi.


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DrSteveBrown
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Re: Tv problems

I don’t think it’s. V6 box, from my recollection it’s a TiVo, the only markings are 1Tb 

it’s plugged indirectly into the router because that’s been put in another room.  Connected via the mains if that makes sense 

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Tudor
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Re: Tv problems

Original TiVo Is a large box with rounded edges, has a number of visible small buttons and also has a SCART socket on the back. The V6 is a small squat box with only one LED visible on the top right.

There is a possibility that you have a circuit problem, so please go into your hub on 192.168.0.1 and post your up/downstream stats and network log. 


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DrSteveBrown
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Re: Tv problems

Yes it’s a very large box. 

“There is a possibility that you have a circuit problem, so please go into your hub on 192.168.0.1 and post your up/downstream stats and network log. “

How do I go into my hub on .....

sorry imagine I’m not an idiot they don’t know how stupid they are 

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Graham_A
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Re: Tv problems

TiVo boxes do not require a connection to the VM hub as they have their own inbuilt modem.  The TiVo should be connected to a VM wall box via a coax cable.  Check that the connections are tight at each end.

Is the 'online' light on the front of the TiVo box flashing?

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DrSteveBrown
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Re: Tv problems

Thankyou Graham.  
the coax connections are both tight, undoing and redoing the coax at the box has helped resolve the situation but I also reboot at the same time 

online light is constant   

I wonder why I’ve indirectly tried to connect it to the hub then, it certainly wasn’t installed like that   

 

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Re: Tv problems

You would need a connection to the Hub if you want to use all the functions of the VM TV Control app or to use box to box streaming if you have multiple TiVo/V6 boxes in the house.

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DrSteveBrown
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Re: Tv problems

That explains it then.  I must have added it for the app.  

still doesn’t explain why I get a lose connection fault half way through a film every now and then.   It’s so frustrating 

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DrSteveBrown
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Message 10 of 10
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Re: Tv problems

And because I tagged the answer as helpful it’s marked it as answered when it isn’t really.   
One part the connection to the hub is. 
the main part about the TiVo box cutting out during films isn’t 

please continue to help 

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