I’ve had a problem watching films, generally on demand. It stood the film, says there’s a cable unplugged. Everything is still connected. I unconnect it all, reboot the box and we’re fine for a few days or weeks. I have rung CS twice and been told there’s a cable unplugged. It’s been going on for ages and I’m generally too busy to complain or can’t find a way to do so. I’m trying this now.
If it’s a V6 box, I believe the data will come via your VM hub. So if the V6 is connected to the hub via an Ethernet cable all should be fine, if it’s connected via WiFi you can get drop outs due the the numerous problems with WiFi.
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TiVo boxes do not require a connection to the VM hub as they have their own inbuilt modem. The TiVo should be connected to a VM wall box via a coax cable. Check that the connections are tight at each end.
Is the 'online' light on the front of the TiVo box flashing?
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