I’ve spent over 6 hours trying to get through to virgin today, this is now multiple days. I want to arrange an engineer to come and look at or replace my TiVo box which has no power. I’m paying for a tv package I can’t use but can’t get hold of anyone to reduce my package. Funny how virgin are quick enough to take your money but not willing to give any support or customer care. How can I get hold of some help? It’s driving me up the wall, starting to think that changing provider at the end of my 12 months is a must!
Welcome to our community and thanks for posting, sorry to hear you're having issues with our TV services and that you have no power going to the box.
May we ask if you have checked all the cables are tight and secure and there is electricity getting to the box? Do you have any lights at all on the front of the box? (We have to ask just to make sure).
Please let us know regarding the above and come back to us so we can assist you further.