I've been given a fault reference and estimated fix time by on line 'Technical Support'. They told me I could track the fault on the web site but I can't find where. Can someone enlighten me please?... or was this yet another way of fobbing me off again?
Ok, I haven't read through all 31 posts on that thread. However, as VM are engaged and, given that you have a fault reference, appear to be actively seeking a resolution, there is little more this community can do to help. It is worth pointing out that in this type of local fault it can sometimes take an age for the engineers to track down the route cause and then resolve it. The estimated fix times given are more akin to review dates to establish progress.
The VM Forum team should be able to update you on the progress of the fault reference.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.