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Brucie
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Tivo Box ( Original )

I have an original Virgin Media Tivo box in my spare room with it's own remote , for some reason the remote has ceased operating the Tivo box and therefore the television making it impossible for me to change channels with the remote , the red light comes on when you press the remote buttons but does not link up with the box or the tv , any help will be gratefully received as it's a pain having to change channels from the box.

 

Regards

Colin Bruce 

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newapollo
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Re: Tivo Box ( Original )

Hi Brucie,

Silly question but have you changed the batteries?

If that doesn't work you can order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link  Order new remote 

Dave

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Brucie
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Re: Tivo Box ( Original )

Thanks for your help and advice  , yes i have changed the batteries but didn't work  , so following your advice have ordered a new remote  , does it work automatically or will i need to tune it in ? As unfortunately being of the older generation and not too technically adept i struggle with certain things if they become too technical  ?

Kind Regards 

Brucie 

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newapollo
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Re: Tivo Box ( Original )

Hi again Brucie,

Thanks for the update. I hope the replacement remote arrives quickly.

You'll need to pair the new remote with the box.

Instructions are on this page virgin-tv-pairing-tv-remote 

You say you have a TIVO box, so for now you could download the TV Control app if you have a suitable phone or tablet, and use the remote control function built into the app until the replacement remote arrives.

There's a link to download that app on the page I gave you in my previous post  just below where you ordered the replacement remote.

download-tv-control-app 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Brucie
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Re: Tivo Box ( Original )

Much appreciated   , thanks for your help and advice it's well received and pleased with the help you get from the Virgin Community. 

 

Kind Regards 

 

Brucie