23-09-2021 20:07 - edited 23-09-2021 20:09
I'm using edison mail app across my mobile devices. There are 2 folders I created on there, which i later deleted. The folders are still showing, but are greyed out. These folders do not show up in the virgin Web mail portal.
A tech guy from the app company has been trying to help me out.. His latest email says : Our engineering team has requested a test account so that we may continue our troubleshooting with this issue. If you're unsure of how to create a test account, please contact your network admin/It.
As I'm sure most of you have found it practically impossible to speak to a human, let alone from the correct department that understands what this guy wants me to do and how to do it... Any ideas?
Thanks in advance for any relevant info.
on 28-10-2021 00:38
AFAIK the grey coloured text indicates the folder / message is pending deletion; dependent on email client configuration a deleted message can be moved to the Trash folder or marked for deletion and left where it is. You maybe able to solve the issue by: