I'm using edison mail app across my mobile devices. There are 2 folders I created on there, which i later deleted. The folders are still showing, but are greyed out. These folders do not show up in the virgin Web mail portal.
A tech guy from the app company has been trying to help me out.. His latest email says : Our engineering team has requested a test account so that we may continue our troubleshooting with this issue. If you're unsure of how to create a test account, please contact your network admin/It.
As I'm sure most of you have found it practically impossible to speak to a human, let alone from the correct department that understands what this guy wants me to do and how to do it... Any ideas?
AFAIK the grey coloured text indicates the folder / message is pending deletion; dependent on email client configuration a deleted message can be moved to the Trash folder or marked for deletion and left where it is. You maybe able to solve the issue by: