Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
376 Views
Message 1 of 5
Flag for a moderator

Technical Help / Support not accessible

I have two issues:

1. I believe there is some restriction on my Virgin Media broadband service that is preventing my mic being heard when I make a Microsoft teams call, but doesn't if I join someone else teams call. When using my mobile phone's 4G connection as a wifi hotspot this allows me to make teams calls without issue, so I believe the problem lies in the Virgin Media broadband service.

Any help or insight into this would be much appreciated.

2. I would like to upgrade my existing Virgin Media Super Hub 2ac to either the Hub 3 or Hub 4 but have been unsuccessful in contacting anyone from Virgin Media in order to do so.

Please can someone from Virgin respond to this?

0 Kudos
Reply
Highlighted
  • 1.68K
  • 93
  • 234
Superfast
351 Views
Message 2 of 5
Flag for a moderator

Re: Technical Help / Support not accessible

the virgin connection can not cause any issues with your microphone being heard.

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
349 Views
Message 3 of 5
Flag for a moderator

Re: Technical Help / Support not accessible

I get that the connection isn't the issue, but more like an inherent router/ISP setting or restriction perhaps?

0 Kudos
Reply
Highlighted
  • 1.68K
  • 93
  • 234
Superfast
346 Views
Message 4 of 5
Flag for a moderator

Re: Technical Help / Support not accessible

unlikely. all teams is seeing is an internet connection, there isn't anything specific to audio/microphone traffic.
what troubleshooting have you done other than try it on a mobile hotspot?

-----------------------------------------------------------

My Broadband Ping - spgray

0 Kudos
Reply
Highlighted
  • 1.98K
  • 67
  • 841
Super solver
337 Views
Message 5 of 5
Flag for a moderator

Re: Technical Help / Support not accessible

 https://support.microsoft.com/en-us/office/my-microphone-isn-t-working-in-teams-666d1123-9dd0-4a31-a... 







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
0 Kudos
Reply