Hi all, my flatmates and I are looking to join virgin media after lots of issues with openreach and NowTV broadband. Basically, openreach have been telling us that cable to our house is damaged and that we cannot get WiFi until it’s fixed (which was over a month ago). Am I correct in thinking that virgin has their own network and so the issues with openreach cable will not be an issue? Any answers appreciated 🙂
That's correct. When it is installed, working properly and you don't need to speak to anyone, VM can be very good.
On the other hand things you may want to consider:
Unexpected delays on new installs are not uncommon (and communication at this stage is often poor).
VM can have their own issues with maintaining connections, and sometimes struggle to fix these.
And you'll have a new 18 month minimum term contract, with severe early termination charges.
Read up on customer reviews at Trustpilot and ISPReview so that you know what you're letting yourself in for. Or consider going with an ISP that's good at getting the best out of Openreach, like AAISP, uno, IDNet.
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