Hi (sorry if wrong forum) my V6 box is incompatible with my ARC Channel on my surround sound receiver so I can only connect non ARC channel direct to the TV. Does anyone know a workaround for this as I would love to use my ARC but phone support say they can’t help. They did send out a new box however this hasn’t helped the situation. Has anyone been able to use the ARC channel via the V6 box?
HDMI ARC is designed to come from your TV, not the V6 box.
So you should connect your V6 directly to your TV using any non-ARC HDMI socket that's compatible, and then the ARC HDMI port goes to your A/V kit, so that the TV can pass it's audio back through the A/V kit.
The other option is to use compatible A/V kit in-line between your V6 and the TV. In that setup both your A/V kit and TV have to have the same level of HDCP support otherwise it doesn't work - which is where ARC comes in.
********************************** I work for Virgin Media - but all opinions posted here are my own
Hi Benmcr ,thank for advice but it didn't work I thought one hdmi should be able to pass sound and video via the arc hdmi on my Sony smart TV to my denon receiver, which would be so much more convenient, all settings for arc & hdmi are enabled. Vm engineer has told me my v6 box is not compatible with arc .this was over a year ago so I was hoping vergin media had updated it.
My set up at the moment v6 hdmi strait through to Sony smart TV, optical lead to denon receiver. Ps this is the 2nd v6 box as the 1st developed a fault but still can't use ARC.
Your setup is good where either the TV or receiver is HDCP 2.2 compliant. Ideally you want to connect the V6 to the receiver and the receiver to the TV (both by HDMI) which you can do if both are compliant to HDCP 2.2 or a previous version such as 1.4, but this is not possible if only one is HDCP 2.2 compliant.
Hi Roger , both TV and rieceiver are 2.2 compliant so it should work so it's got to be the v6 that's not comparable as the vm engineer pointed out, I must add arc does work if connected v6 via denon to TV arc that's one hdmi from denon to TV but after a couple of days just displays no signal,does anyone get 5.1 through their sound system via ARC with vergin v6 with out problems.
Hi Roger, if I connect v6 to receiver then output to non arc TV just the same happens it works for couple of day or so then when I switch on I get no signal,
As I'm connected v6 strait to TV then optical to receiver I have to play safe and reboot every day to be sure I get a signal, mostly I do but it really annoying if I have to reboot when recording something, so I've got an expensive receiver and TV but can't use it to it's full potential ie ARC hdmi .
Ps what really is frustrating is when I pick a Netflix film and I get a message we can't do this there is a problem so I have to reboot or ring Netflix so at the moment the only way is v6 TV + optical. Oh and reboot every day .