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up799573
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Student Loan Website blocked/timing out only on virgin Media

Have been trying for several days to acccess https://login.slc.co.uk/cas/login on two laptops plus iPad on all browsers say it is timing out.

Raised a question with SLC website support who said site is very busy currently and to keep trying.

After repeated attempts still no luck. Turned off WiFi on iPad and turned mobile connection on (3 network) and everything works fine.

Used to be able to access via Virgin no problem. Anyone else got this issue ?

nathan_zetec
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Message 2 of 165
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Re: Student Loan Website blocked/timing out only on virgin Media

Do you have parental controls on? As it is a site to do with money etc, there may be an issue there

if you go into your account, you can add an exception to allow this website- especially as it is working on mobile 

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up799573
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Re: Student Loan Website blocked/timing out only on virgin Media

No parental controls here at all and it was working earlier in April. No settings changed (I’m ex IT so know what to look for)

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Jodi_S
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Re: Student Loan Website blocked/timing out only on virgin Media

Hi up799573,

 

Thanks for posting and welcome to our community. We just wanted to know if you have been able to reach the student loan site since your post yesterday?

 

We have check this morning and we have no reports of any issues that should be stopping you from accessing this site. Are you able to access it through your mobile data?

 

Please let us know so we can assist you further .

 

Kind regards Jodi.

up799573
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Re: Student Loan Website blocked/timing out only on virgin Media

Hi

I still cannot access it through Virgin Media broadband. All other browsing is fine. As stated previously, I have tried multiple devices and browsers and all produce a time-out message. The last time I was able to access it without problem was around the 18th April.

Using my mobile data through the 3 network I have no problem in accessing the site.

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dannylau
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Message 6 of 165
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Re: Student Loan Website blocked/timing out only on virgin Media

hmm can't reach the site from london on Virgin nor ping it from DOS, virgin are not blocking it as you'd get a message from virgin telling you it's blocked, the IP is 62.255.142.208 and I can't reach it using the IP

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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up799573
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Message 7 of 165
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Re: Student Loan Website blocked/timing out only on virgin Media

It could be Virgins settings for timeouts or similar. Remember I can access fine via another network. This is the SLC webmaster response:

Thank you for your email and screenshot.

I have attempted to access the page you have shown in the screenshot and I
am able to gain access.

There have been reports of the website receiving a lot of traffic due to
many people being at home with the current situation we find ourselves in
with the COVID-19 pandemic.


This could be causing temporary blocks if the websites are receiving large
amounts of traffic at the one time.


Our ICT teams are investigating this issue. I appreciate your patience and
understanding whilst this work is being carried out.

Kind Regards
Student Loans Company Webmaster

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Smartcasual8
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Unable to access specific websites

I am unable to access a couple of specific websites (which happen to be vital for work) but can access almost every other website.

The websites I am having issues with are:

Secure.heservices.slc.co.uk

logon.slc.co.uk

(Yet I can access other portals on their website)

It comes up with:

 
secure.heservices.slc.co.uk took too long to respond.

Try:

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_TIMED_OUT

This is the traceroute I get:

Tracing route to www.heservices.slc.co.uk [62.255.142.209]
over a maximum of 30 hops:

1 5 ms 3 ms 4 ms 192.168.0.1
2 * * * Request timed out.
3 12 ms 13 ms 12 ms nott-core-2b-xe-912-0.network.virginmedia.net [6
2.254.1.173]
4 * * * Request timed out.
5 * * * Request timed out.
[...]
30 * * * Request timed out.

Trace complete.

I've checked the websafe app and I've got no blocked sites. The websites belong to the Student Loans Company and are completely safe so wouldn't be blocked.

I am unsure but think it is possibly something to do with the network - When accessing other sites and troubleshoot my connection there are no results but when i try to load the above it says that there is a network connection.

Other people on Virgin in my team can access the website and I can get on the website when I tried on a different provider.

I have tried using different DNS but still the same issue occurs.

I've seen another similar post on here: https://community.virginmedia.com/t5/Networking-and-WiFi/Unable-to-access-https-www-evanscycles-com/...

I feel like this replicates what I am experiencing.

Any help is much appreciated

Thanks

Tom

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legacy1
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Message 9 of 165
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Re: Unable to access specific websites

Looks like a CDN problem can't access them sites either but works fine by VPN or my O2 4G

tracetcp logon.slc.co.uk:443

Tracing route to 62.255.142.225 [225.142-255-62.static.virginmediabusiness.co.uk] on port 443
Over a maximum of 30 hops.
1 9 ms 8 ms 8 ms 10.175.56.1
2 11 ms 10 ms 11 ms 62.253.74.178 [basl-core-2b-xe-320-0.network.virginmedia.net]
3 11 ms 8 ms 9 ms 81.96.0.153 [basl-core-2a-ae1-0.network.virginmedia.net]
4 * * * Request timed out.
5 12 ms 13 ms 12 ms 62.254.42.174 [m686-mp2.cvx1-b.lis.dial.ntli.net]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

from O2

tracetcp logon.slc.co.uk:443

Tracing route to 62.255.142.225 [225.142-255-62.static.virginmediabusiness.co.uk] on port 443
Over a maximum of 30 hops.
1 10 ms 2 ms 2 ms 192.168.255.247
2 4 ms 1 ms 2 ms 192.168.3.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 Destination Reached in 101 ms. Connection established to 62.255.142.225
Trace Complete.

---------------------------------------------------------------
gary_dexter
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Message 10 of 165
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Re: Unable to access specific websites

slc.co.uk redirects here - https://www.gov.uk/government/organisations/student-loans-company

Does that get you where you need to get to?


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