I have 2 Smart TVs. One is JVC which is connected to WiFi and works as expected when accessing Digital TV channels that require an internet connection. The second TV is a new Samsung which is also connected to my Wifi and works when selecting apps the require an internet connection, but when i try to access a digital TV channel that require internet i get this message 'This service is not available'. I have confirmed that both are connected to the Virgin Hub.
There are a set of channels on Freeview (in the 200 range) that link to internet streams. These not only rely on WiFi or wired connections, but on the owners of the apps or streams keeping them up to date on all connected TVs. The only thing I can say is that some manufacturers only choose to send updates to models that are “recent”. The older your set is the more likely it is to be incompatible with any changes made.
As this thread is not VM tv related I’m going to shunt it to the general tech section before it causes confusion.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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I do have an aerial connection to the TV and can receive all the DTV terrestrial channels. It's only when i select a channel that requires an internet connection (e.g. Channel 261 Racing TV) that i get the error message.