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Replacement of Faulty router ongoing 😩

mike4mm
Joining in

After 3 month and 3 Virgin  engineer visiting resetting the router every time . My internet was ok for a couple of day … making number of call the tech department who want to carry out an other reset remotely . I final got to speak to a virgin representative who agreed that the router was faulty and would get a replacement sent out , this was 3 weeks ago .

week 1 package arrived…. Just a power supply for router .. phone call made tried to reset router remotely again then phone back spoke to retentions explained what had happened 😔

week 2 same as above 😔😳

Today my package arrived…. Power supply again . I know have 3 power supplies and no new router..a part from the faulty old one.😔😳😡

Please can someone advise how to get this resolved

1 REPLY 1

jbrennand
Very Insightful Person
Very Insightful Person
I will ask VM to take a look

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.