Menu
Reply
mike4mm
  • 1
  • 0
  • 0
Joining in
222 Views
Message 1 of 2
Flag for a moderator

Replacement of Faulty router ongoing 😩

After 3 month and 3 Virgin  engineer visiting resetting the router every time . My internet was ok for a couple of day … making number of call the tech department who want to carry out an other reset remotely . I final got to speak to a virgin representative who agreed that the router was faulty and would get a replacement sent out , this was 3 weeks ago .

week 1 package arrived…. Just a power supply for router .. phone call made tried to reset router remotely again then phone back spoke to retentions explained what had happened 😔

week 2 same as above 😔😳

Today my package arrived…. Power supply again . I know have 3 power supplies and no new router..a part from the faulty old one.😔😳😡

Please can someone advise how to get this resolved

0 Kudos
Reply
jbrennand
  • 24K
  • 2.54K
  • 4.36K
Very Insightful Person
Very Insightful Person
195 Views
Message 2 of 2
Flag for a moderator

Re: Replacement of Faulty router ongoing 😩

I will ask VM to take a look

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply