We're rearranging our living room and I need to get a longer coax cable, is this something I can get from virgin or do I need to order up one from another source?
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You cannot modify any cabling yourself has to be done by Virginmedia and will be classed as a non fault call out at £99.
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Thanks for the quick reply.
Are you sure about that? I need to get an engineer to come out to replace the cable the coax cable that runs from the wall to the box? That seems like a bit of a scam.
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Using non-VM supplied cable has the potential of introducing noise into the network that would not only affect your connection, but all customers on the same street cabinet.
@denimknight wrote:Thanks for the quick reply.Are you sure about that? I need to get an engineer to come out to replace the cable the coax cable that runs from the wall to the box? That seems like a bit of a scam.
It isn't just replacing the cable that needs to be considered. The power levels may require adjusting due to the cable length change.
If you don't want to pay £99 may I suggest you run an ethernet cable from the HUB to where your other equipment is currently situated.