Menu
Reply
Help1231
  • 4
  • 0
  • 0
Tuning in
2,288 Views
Message 1 of 7
Flag for a moderator

Replacement Box

Hello,

My friend has just bought a new TV as his old one had stopped working. The new TV does not support scart to scart which is the VM box he currently has. Can an updated box be provided and if so is there a cost to this or does an adaptor need to be purchased?

Thank you in advance 

0 Kudos
Reply
chenks76
  • 16
  • 2
  • 4
On our wavelength
2,282 Views
Message 2 of 7
Flag for a moderator

Re: Replacement Box

how old is the virgin box they have?
every virgin box in the past 5 years at the very least has had an HDMI output.

0 Kudos
Reply
newapollo
  • 14.13K
  • 1.89K
  • 4.34K
Very Insightful Person
Very Insightful Person
2,272 Views
Message 3 of 7
Flag for a moderator
Helpful Answer

Re: Replacement Box

Hi @Help1231 

It sounds like your friend has one of the older V+ boxes which only had the scart connection and should be able to be changed for a TIVO box.

If your friend has broadband with VM then they may be able to get the set top box changed to a V6 

With the box being that old he may well be out of contract and paying more than necessary. Possibly a good time to speak to retentions (thinking of leaving us) and negotiate a new deal and free box swap.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
Help1231
  • 4
  • 0
  • 0
Tuning in
2,257 Views
Message 4 of 7
Flag for a moderator

Re: Replacement Box

Hi Chenks, thank you for getting back to me. I am not sure but I will check with him.

Thanks very much

0 Kudos
Reply
Help1231
  • 4
  • 0
  • 0
Tuning in
2,255 Views
Message 5 of 7
Flag for a moderator

Re: Replacement Box

Hi Dave, thanks very much for your reply. It may be that he is out of contract as he seems to have had it for a while. I'll check with him and support him to contact Virgin and see what can be arranged. Thanks very much for your help.

0 Kudos
Reply
Roger_Gooner
  • 8.32K
  • 540
  • 1.57K
Alessandro Volta
2,227 Views
Message 6 of 7
Flag for a moderator

Re: Replacement Box

VM has been trying for quite some time to replace the obsolete V+ boxes, will be a free upgrade to a TiVo box. As advised a new contract should be negotiated as it should be cheaper than the current rolling contract. A V6 box is superior to a TiVo but will incur additional cost if the subscriber doesn't already have VM's broadband (which is needed for the V6 to work).

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
Help1231
  • 4
  • 0
  • 0
Tuning in
2,214 Views
Message 7 of 7
Flag for a moderator

Re: Replacement Box

I think a TiVo would be sufficient for him. 

Thanks very much.

0 Kudos
Reply