I need to enable remote access on my router by the option id greyed out and it won't let me make any selections.
I have a number of NAS storage devices that I need access to outside of my network.
I have tried speaking to Virgin Media about this but I might as well have been speaking Klingon. The operator said if it's not enabled it's not available until I tried telling her it was available until they forced me to change my router. Apparently they want to charge me to fix this issue.
I have 2 x NAS drives where I store data that I need to access outside of my home network. Both have static IP addresses (although not strictly needed) and both have port forwarding enabled.
I can that they are connected to the router through the GUI and that the ports are forwarded.
I checked with canyouseeme.org if the ports were open and I got an error saying it can't find the address that I set.
I have used my IP address that is set by Virgin Media - I confirmed this by asking Google "What is my IP address?" and got the same result. This is an IPv4 address.
So I believe that I have set everything correctly.
1. Is this a Virgin Media issue that they should resolve?