Virgin Media Community

[Burtybhoy]

I need to move the external fibre junction box and relocate the router and Virgin media TV box to other rooms. How do I request that ?

[newapollo · Accepted solution]

Hi @Burtybhoy 

You need to speak to faults to arrange a booking.

It's a £25 non fault callout charge for the work (it used to be £100)

Call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc.

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the visit.

[Roger_Gooner]

If you do have fibre to your property remember you'll need a nearby socket to power the relocated unit in the external box.