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jimthomas
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Register for updates fails

We have service issues but when we register for updates with mobile numbers or email it fails. So the service is useless

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japitts
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Re: Register for updates fails

What's your service issue?

And how are you checking for faults, or trying to register? Are you using the website, or the automated status line (0800 5610061)?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jimthomas
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Re: Register for updates fails

I checked for faults, then details of fault, then tried to register for updates both by mobile number, which failed, then by email that also failed so no use whatsoever 😖

 

green light still flashing on modem and tv not working 

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jbrennand
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Re: Register for updates fails

What does the 0800 line report on the issue

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jimthomas
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Re: Register for updates fails

0800 also said there was a fault - luckily it has now cleared but I had to keep checking as I could not register for updates. Useless facility if register does not work😖

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jbrennand
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Message 6 of 8
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Re: Register for updates fails

You dont really need updates do you ? - when its fixed the 0800 number will tell you that - and in any case your connection will just start working again.

They only ever give "estimated" fix times anyway.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jimthomas
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Re: Register for updates fails

I had hoped that once the issue was fixed i would get an email and/or a text to save keep trying 800!!!

 

Why has it nmot been implemented in such a sensible fashion???

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jbrennand
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Message 8 of 8
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Re: Register for updates fails

When its fixed your devices will just connect again - probably before any text would arrive - no real need to call 0800.

It does usually work though as when some road diggers severed our street's cable we got text updates when it was fixed.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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