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Phat115
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Outside wall box broken

Hello, my outside wall box broken, the splitter and cable are exposed. Can anyone help how to fix this problem? Or advice on what kind of box I could buy for this or sent me the box with instructions guide I could try to fix it myself. Or appointed an engineer to come and fitted the box for me, I'm happy to pay for the installation charge. Pls reply to me ASAP thank you. 

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AFewScoops
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Re: Outside wall box broken

Hi Phat115

Which region do you live in?

A technician visit might be needed. 

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Phat115
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Re: Outside wall box broken

Hello thank you for your reply. I live in Birmingham, West Midlands. 

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AFewScoops
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Re: Outside wall box broken


I was hoping you lived in Yorkshire, I would of been able to fix it.

I'd recommend you call Virgin Faults to book an engineer. Either 150 from a landline or 0345 4541111from any other phone.



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Phat115
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Re: Outside wall box broken

Hi which option number do I have to press to get into them? As I try before and waited on the line for about 30mins and they hang up on me. 

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AFewScoops
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Re: Outside wall box broken


Go through the fault option, that way you will be able to report the fault.

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Phat115
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Re: Outside wall box broken

OK thank you for your help, I will try again tomorrow morning. 

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AFewScoops
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Re: Outside wall box broken

Not a problem.

hope you have no more issues.

 

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