Quickest way will be via the phone call - call on a Mobile - 150 on a VM one - or 0345 454 1111.
And/or text them on 07533 051809
VM staff can take a few days to get to threads on here.
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.