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Outside cable cut by accident

PaulaFSilkspun
Tuning in

My partner has cut external Virgin cable in garden ,there is access from back without having to come to the home.No Tv /phone or Wifi.

Is there any possibility of an engineer in next few weeks.?

May be a silly question I fear.

We do however feel silly enough.

2 ACCEPTED SOLUTIONS

Accepted Solutions

Christy_D
Forum Team (Retired)
Forum Team (Retired)

Hi there

If you direct message me I can arrange a Visit for you.

Thanks

Please leave me some Kudos if i have been of useful assistance!


Here to help! I'm a technician helping out whilst working from home. Find out more


See where this Helpful Answer was posted

Jason_P
Forum Team (Retired)
Forum Team (Retired)

Hi,

Please text 07533051809 advising what as happened and that you need a engineer and only external work is needed.

This a trial option we are doing to help customers to contact us with are call centers being closed.

Please be aware response time will not be as usual.

Thanks,

Jason


Here to help! I'm a technician helping out whilst working from home. Find out more


See where this Helpful Answer was posted

6 REPLIES 6

Christy_D
Forum Team (Retired)
Forum Team (Retired)

Hi there

If you direct message me I can arrange a Visit for you.

Thanks

Please leave me some Kudos if i have been of useful assistance!


Here to help! I'm a technician helping out whilst working from home. Find out more


Josh_B1
Forum Team (Retired)
Forum Team (Retired)

Hi Paula

We still have engineers working and as your fault is a total loss and can be fixed from outside we can attend straight away usually.

Please text 07533051809 with the fault details and someone will be in touch to book you an engineer.
Thanks

Josh


Here to help! I'm a technician helping out whilst working from home. Find out more


Jason_P
Forum Team (Retired)
Forum Team (Retired)

Hi,

Please text 07533051809 advising what as happened and that you need a engineer and only external work is needed.

This a trial option we are doing to help customers to contact us with are call centers being closed.

Please be aware response time will not be as usual.

Thanks,

Jason


Here to help! I'm a technician helping out whilst working from home. Find out more


Hi Christy.

Is it possible to arrange an engineer to come and repair this cable?

Regards P Findlay.

G689EN

HI Builders have cut an outside cable by accident how can I request an engineer visit, have been trying all day with no success.

spgray
Problem sorter
start your own thread, and don't reply to one with no activity since april

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