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Outside cable box cover is missing

The cover of my outside cable box has disappeared and the cables are exposed. How do I get this replaced? An electrician i called said Virgin would replace it but none of the options when I call Virgin apply. 

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Alessandro Volta
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Re: Outside cable box cover is missing

Choose fault with TV service.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Re: Outside cable box cover is missing

Hi RAZKEKIC,

 

Sorry to hear that your external cable box cover has gone missing and you're wanting to get it replaced.

 

Did you manage to call us and selecting fault as @Tudor mentioned so it can be replaced?

 

Please let us know so we can help.

 

Regards,

 

Lisa

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Re: Outside cable box cover is missing

i tried several times but there was always a very long wait and i gave up. Also have forgotten my virgin password. 

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Re: Outside cable box cover is missing

Hello RAZKEKIC

 

I will pop you a private message to get this sorted out.

 

Thanks Joe_F

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Re: Outside cable box cover is missing

Hello there i also have the same problem, any help would be  appreciated as i have phoned and nothing has happenend.

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Re: Outside cable box cover is missing

Help! Me too. I can’t get through to anyone at Virgin, the chatbot won’t deal with it and I don’t know what to do. Can someone at Virgin help please. The door on our box is hanging loose and all the cabling is exposed. 

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