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kirstymorris
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Outside box broken

My brown box outside of my property that holds the cables has broken and come off completely leaving all the wires exposed. Any ideas how I get this replaced? I’ve used the online chat to virgin 5 times now and each time my messages have been read and not ignored. And when I’ve called I’ve been cut off. Any ideas? 

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Graham_A
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Re: Outside box broken

You could try the messaging system.

If you have a mobile phone with internet access via WiFi or mobile data you could try the text message service.
https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

You won't get a VM staff response on this forum.

Is the lack of a cover affecting your connection quality at present?

Some users have suggested that the cover can be re attached with cable ties as a temporary measure.

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