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Cannonm
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Outside Cable Damage

Hi, gardener cut outside exposed cable by accident and we have no broadband. How do we get repaired?

Will we have to cover cost?

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Andrew-G
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Alessandro Volta
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Re: Outside Cable Damage

Phone in, go through the fault finding pantomime and report as total loss of internet.  If you have to pay it'll only be £25, of more concern may be that if the technician concludes the cable needs re-pulling you could be waiting months for that, although they'll hopefully do a temporary fix in the meanwhile.

As a short term measure, see if you can create a wifi hot spot for the house with your mobile phone.  It won't be fast, it won't be convenient, but it may tide you over for a few days.    

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