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Outside BOx Cover Broken

My outside box cover is broken and so currently all wires are exposed to the weather.

I spoke with Virgin earlier and was told as there is no current fault with the service, due to the broken cover, I would have to pay for an engineer callout of £90 or so.

Is this not covered as part of my overall rental service agreement as it still qualifies as equipment which is broken?

If not, is there anywhere else I can source a new cover?

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Re: Outside BOx Cover Broken

Hi Delwood2323, 

 

Thank you for your post and welcome to the forums. 

 

Don't worry, this is something that I would be able to help out with. I will send you a private message to look into this for you. 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk