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Outdoor box broken

My virgin box outside has come apart and all of the wires are hanging out: I’ve tried to call customer service but it says they aren’t open. Our internet loses connection every so often, I’m not sure if it’s because of this 

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Re: Outdoor box broken

as per the response in this thread https://community.virginmedia.com/t5/Tech-Chatter/Outside-Brown-Virgin-Media-Box/td-p/4466584

quickest method is to call CS and report the issue.

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My Broadband Ping - spgray

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