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munrobasher
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Outbound fine, inbound not working - how have they done that!

I can establish outbound connections fine so I can surf the web, send emails etc. But inbound connections are not reaching my little development web server so you can't load my website. My remote support system is also offline because external computers can't authenticate against the server.

I have a client also on VM who uses remote desktop services in the Azure cloud. That's working fine (outbound) but they can't print (inbound).

There is a status message saying problems but I'm really intrigued what has broken 🙂 It has all the feel of a central software update/configuration change going wrong. Never before have I heard of an ISP breaking half their service!

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spgray
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Re: Outbound fine, inbound not working - how have they done that!

was it working before?
have you configured the firewall to allow incoming connections to your webserver?
has your WAN IP address changed?

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My Broadband Ping - spgray

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munrobasher
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Re: Outbound fine, inbound not working - how have they done that!

>was it working before?

Yes for me and my client.

>have you configured the firewall to allow incoming connections to your webserver?

Yes as it's been working fine for years.

>has your WAN IP address changed?

Ahh good call - some of my services are tied to DDNS but not all of them. The VM IP changes so rarely that I forget about this.

The fact that my client has a problem as well means it's not something we've broken but a system wide re-assignment of IP addresses could. My server isn't mission critical so dynamic IP is fine (considering it changes rarely) but I did suggest my client went on the static. They didn't listen...

Later...

Cheers, Rob.
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munrobasher
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Re: Outbound fine, inbound not working - how have they done that!

Spot on - yes, my IP has changed and I'm going to guess it's changed for my client as well. And my DDNS isn't working either 😉
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munrobasher
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Re: Outbound fine, inbound not working - how have they done that!

I rebuilt my server in March and forgot to put the No-IP DDNS client back on. Doh! Now just need to see if I can sort out my client remotely. My charge for fixing this probably costs more than signing up for a static IP address 😉

Glad my IP has changed - I managed to be assigned an IP that was blacklisted and clearing it was really hard work. I think there was a trick of switching to modem mode on the Superhub and adding my own access point to force the IP to change but I never got around to it.

So wonder why the IP addresses in Bollington have changed today...

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spgray
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Re: Outbound fine, inbound not working - how have they done that!

virgin residentialy don't offer static IP addresses.

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My Broadband Ping - spgray

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munrobasher
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Re: Outbound fine, inbound not working - how have they done that!

>virgin residentialy don't offer static IP addresses.

Ahh that will be maybe why my client hasn't got one - they are on a residential connection (only a small company). I have just learnt that their phone provider charges £100 each time the IP address changes. That seems VERY excessive...
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spgray
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Re: Outbound fine, inbound not working - how have they done that!

if they are running a business then they shouldn't be using Virgin residential (it's technically against the Ts&Cs) and it offers no business level SLAs.

they really should be using Virgin Business, which has static IPs and SLAs to go with it.

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My Broadband Ping - spgray

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munrobasher
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Re: Outbound fine, inbound not working - how have they done that!

Tell me about it 🙂
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munrobasher
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Re: Outbound fine, inbound not working - how have they done that!

Although right now, millions of people are running businesses over Virgin Media internet connections...
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