Virgin Media Community

[Caius1989]

I need to report a broken Omni-box (brown box) as it has been damaged and the wires are exposed.

I have put some tape on the side of the box as a temp solution for now.

I have tried to call VM repairs team but I keep getting a disconnected dial tone on my mobile. Hoping that I can get some help on here.

[Emma_C]

Hi Caius1989, 

Very sorry to hear that you're having some issues reporting a broken box, this isn't good. 

Can I ask if the box is on your property? 

If not then do you have the location and some further details so I can help from here? 

Thanks. 

[Caius1989]

The box is on the outside wall of my property.

[Emma_C]

Thanks. 

I'll pop you a personal message and we can arrange for this to be sorted. 

I look forward to hearing back from you soon. 

[Emma_C]

Thanks for bringing this to our attention and letting me help. 

Do keep us updated once we've been out and got it fixed 🙂 

[Caius1989]

The engineer came around to fix the box.