For those complaining about service quality;
Comparing customer service: mobile, home broadband and landline (ofcom.org.uk)
I've also posted in 'natter' - it shows that complaint resolution and call waiting times are being looked at, with VM recorded as one of the worst providers.
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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
