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Ofcom League Tables Released

Wolfclaw
Superfast

on ‎07-09-2021 18:11

Full story @ Ofcom publishes its latest UK telecoms league tables | bit-tech.net

As if anybody here doesn't know,  Virgin Media worst company !!

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3 REPLIES 3

goslow
Alessandro Volta

on ‎07-09-2021 18:29

And a very quick scan of the report suggests that most of VM's complaints were about making ..... complaints!

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Roger_Gooner
Alessandro Volta
In response to goslow

on ‎07-09-2021 19:01

VM was caught out when the pandemic caused overseas call centres to close, not a problem faced by BT which had brought back all call centre work to the UK. It's still troublesome to manage a call centre in a pandemic but having it in-house makes it a whole lot less complicated.

VM says it has recruited over 500 agents, so let's see if the number of complaints falls in OFCOM's next review.

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jem101
Superstar
In response to Roger_Gooner

on ‎07-09-2021 19:25

@Roger_Gooner wrote:

 

VM says it has recruited over 500 agents, so let's see if the number of complaints falls in OFCOM's next review.

Well that’s good, but where are these agents actually based, Mumbai?

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