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CeltCol7
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OUTSIDE BOX

Hi, as seen on a few other posts, my ouside box cover has come away ,with wires loose on the outside.

Could I please report it for repair

Many Thanks

Steveo121
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Re: OUTSIDE BOX

We have the same issue & also an exposed wire from the road into the external cable box

If someone could advise the process of repairing this, it would be welcomed.

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Graham_A
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Re: OUTSIDE BOX

The fault reporting methods remain the same in the current situation.  Either call it on or use the text service.  Also the relevant community forums remain open.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.

The text message numbers are different for cable and mobile issues


The cable number is 07533 051809

Mobile is 07533 016422

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Steveo121
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Re: OUTSIDE BOX

Thanks Graham 

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Paul_DN
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Re: OUTSIDE BOX

Hi Steveo121,

 

Thank you for reaching out to us in our community and a very warm welcome to you, I will be more than happy to arrange to get the outside cover repaired/ replaced, I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

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