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michaellambert
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New provider

Hi

Anyone recommend an alternative provider to Virgin? I have been with them for twenty years but am now paying  a huge loyalty penalty. I see I can save about 50% if I switch but not sure where to go.

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Roger_Gooner
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Re: New provider

One thing I'd do is to find out which LLU operators have their kit inside or near my BT exchange. In my case it's Sky, TalkTalk and Vodafone.

https://availability.samknows.com/broadband/exchange/LWNOR 

 

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michaellambert
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Re: New provider

Thanks for this.

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Andrew-G
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Re: New provider

Personally I'd investigate smaller, customer service focused ISPs like Zen Internet, AAISP, Aquiss, IDnet.  You'll pay a few more quid than the cheapest offer from the large ISPs, but in my view that's well worth it when things go wrong.  And I'll personally vouch for Zen Internet, having dealt with them repeatedly on behalf of elderly relatives.

There is a widespread perception that because Openreach provide the physical connection there's nothing to choose between providers, but that's rubbish - when things are working, yes, when they aren't there's a huge difference between ISPs in their ability to get faults properly resolved.

But before signing with anybody, check their feedback on Trustpilot, and compare that to Virgin Media's rating so that you have a benchmark.

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RedGooner
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Re: New provider

Talk Talk, they are good for you.

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Graham_A
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Re: New provider

I would take Trust pilot ratings with a large pinch is salt.  Disgruntled customers are much more likely to post reviews than the majority of happy customers.

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michaellambert
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Re: New provider

Thank you very much fir this. I will check them out at once

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