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amandastewart
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New hub

I requested a new hub as it says I could get a free upgrade from my super hub 1. It said ‘no catches, no new contract’. However after I received it, I got an email saying they will send a new services contract. I don’t want a new contract. Can Virgin confirm if I will be getting one. If so, I will just send the new hub back.

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JitteryPinger
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Re: New hub

As you say, no new contract is normally generated for this...

Has the contract updated in the My Virgin Media portal?

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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