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Shall01
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Neighbours cable accidentally cut

Hi there, I’m hoping you can help

Our builder has accidentally cut through our neighbours virgin cable and we are trying to arrange to have this repaired for her. She has given us her account number but when it is entered the account cannot be found.

Our neighbour is an older lady and not particularly technical and doesn’t have any more information other than the account number that is unrecognised.

How can we fix this for her? We feel terrible that this has happened and would love to get it sorted. 

We do not personally have a VM account  

Many thanks

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Anonymous
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Re: Neighbours cable accidentally cut

she will be best off calling in and reporting the fault. you will not be able to pass security not he account with just the account number for a engineer to be booked