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My Virgin Media site not loading

ceedev
On our wavelength

on ‎16-10-2023 13:05

I've been trying to access My Virgin Media over the last 24 hours but the site is hanging on the welcome page. Any ideas?

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6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

on ‎16-10-2023 19:02

Hi @ceedev 

Just checked and mines working OK using Chrome, Firefox, Edge and Brave browsers.

Have you tried a different browser, or an incognito window?

Have you tried using a different device or using the app?

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Roger_Gooner
Alessandro Volta

on ‎16-10-2023 19:18

Working with 64-bit Firefox on Windows 10 PC.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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Tudor
Very Insightful Person
Very Insightful Person

on ‎16-10-2023 19:33

Try clearing the browser cache. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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ceedev
On our wavelength
In response to newapollo

on ‎16-10-2023 19:42

Thanks Dave,

I've tried Edge and Safari and I'm getting Error code: RESULT_CODE_HUNG.

ceedev
On our wavelength

on ‎24-10-2023 19:37

Many thanks everyone. MVM has returned, safe and sound, of its own accord. All is forgiven.

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